NHS Ayrshire & Arran is launching a new feedback process from Thursday 1 June. New posters, fliers and online resources will be available for people to tell us what they thought about their care.
The new process, which began on Thursday, June 1, will also provide us with an effective way of using feedback to help us continually improve our services and provide feedback direct to staff.
The new materials, branded with a wise owl, state: “We want to get wiser, your feedback will help us.”
In addition, the not-for profit, feedback platform, Patient Opinion, now called Care Opinion, can also be used to provide feedback on care services.
They will continue to encourage feedback from Care Opinion alongside NHS branded feedback.
Professor Hazel Borland, Nurse Director, said: “We want people to tell us about their care experience. It tells us what we are doing well and also where we can improve. You can give feedback in many ways - write, email, talk to us or feedback using Care Opinion.”
NHS Ayrshire & Arran and Care Opinion resources will be available on poster boards near the main entrances of our hospitals and from staff members. There will also be a ‘how to guide’ to feedback and complaints booklet, business cards and post cards available to take home.
People can tell the NHS about their experience through their website or by talking to them. For those who wish to write about their experience, they can use the ‘owl’ survey forms with freepost envelopes.
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