RESIDENTS from North Ayrshire have been giving the council feedback on how to improve services.

The Scrutiny and Petitions Committee heard that a range of improvements have already been implemented across North Ayrshire Council in the last year following comments from the public.

These included introducing additional and refresher employee training, procedural and process reviews, improving communication between services and third parties, along with making improvements to working practices and systems.

The council’s centralised Customer Complaint Team has also ensured greater consistency in handling complaints and responding to them promptly.

Councillor Ruth Maguire, Cabinet Member for Finance, Corporate Support and Welfare Reform, said: “We are committed to providing high quality customer services and always aim to improve our performance by listening to our communities and working with them to deliver the services they need in an effective, efficient and creative manner.

“We value the feedback we receive from our residents. This is why it’s so important that our residents have the confidence to engage with us, in the knowledge that we will use such feedback to make improvements to the way we deliver services to our communities.”