WORKING in partnership with Alzheimer Scotland, Stagecoach West Scotland have designed a new journey assistance card designed to help customers living with dementia travel by bus.
The cards allow customers to discreetly communicate a specific message to their driver and for the driver to notify them of their bus stop as well as emergency contact information.
Stagecoach offers a wide variety of journey assistance cards that have been developed with trade body, the Confederation of Passenger Transport.
Alison MacCluskie, Stagecoach West Scotland Operations Director, said: “We are delighted to be able to provide additional support to our customers, as well as providing journey assistance cards our drivers will also take part in Dementia Friends information sessions provided by Alzheimer Scotland.”
Anne McWhinnie, Dementia Friends Programme Manager, added: “We are thrilled that Stagecoach have demonstrated their commitment to making transport for people living with dementia more accessible by becoming Dementia Friends. The new journey assistance cards go the extra mile to give a clear and yet discreet message to drivers that a passenger might need some extra assistance and understanding. This is another crucial step towards building a Dementia Friendly Scotland, where nobody should face dementia alone.”
Stagecoach journey assistance cards will be made available directly from Stagecoach or from your local Alzheimer Scotland Dementia Resource Centre.
If you have any questions about dementia, or the support available in your area, call Alzheimer Scotland’s 24 Hour Dementia Helpline on 0808 808 3000 or visit the website at www.alzscot.org
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