Patients in Ayrshire and Arran are set to face changes in the way they access urgent care.

From Wednesday, (November 3) people with non-life threatening conditions or injuries should phone NHS24 on 111 rather than attending A&E.

The service will be available 24/7 to assess patients’ needs before directing them to the correct service.

These changes are in an attempt to ensure patients get the right care in the right place, whilst also keeping people safe during the coronavirus pandemic.

Dr Crawford McGuffie, medical director and A&E consultant, said: “This is so that we can keep you and the NHS safe. As we move into the busy winter period, this is more important than ever.

“The NHS24 telephone service is available – day and night – to direct you to the service you need, often closer to home and without the need to go to A&E.

“This could include self-care, GP or primary care, pharmacy, minor injuries or referral for clinical assessment.”

NHS Ayrshire and Arran is testing out the new process before it is rolled out across the country on December 1.

Chief executive John Burns said the health board is delighted to be chosen as a “pathfinder”.

He added: “We have the appropriate pathways and processes in place that from November 3, our citizens will have better access to the right care in the right place.

“With the current pandemic, NHS services are under more pressure and are busier than ever.

“You can help us keep you and our NHS safe by using our services wisely.”

The public are reminded that they should continue to call their GP for urgent care during their opening hours and call 999 or go straight to A&E in emergencies.